We offer several support plans: Silver, Gold, Platinum and VIP.
All products purchased include Silver support plan unless other option is stated.
|Phone (business hours)|
|24x7 for emergency issues|
|Expert Code Review|
|1 hour response time for Emergency|
|24 hours response time|
|Emergency Bug Fix Escalation|
|Dedicated support representative|
|1 year updates subscription|
|Early compatibility testing|
|Included with||Standard license|
|Price per year||Contact sales||Contact sales||Contact sales||Contact sales|
A single support blocks must be purchased in advance to be obtain discounted rate an hour and will remain at this discounted rate through support and maintenance renewals. If an additional support block is not purchased and calls are made that are not under the warranty time frame or not covered by previously unused support block then you will be subject to full support cost at our standard rate per hour. Support blocks can also be used for additional development.