Support Plans

We offer several support plans: Silver, Gold, Platinum and VIP.

All products purchased include Silver support plan unless other option is stated.

	Silver	Gold	Platinum	VIP
Forum support
Email support
Chat support
Remote Troubleshooting
Phone (business hours)
24x7 for emergency issues
Expert Code Review
1 hour response time for Emergency
24 hours response time
Emergency Bug Fix Escalation
Dedicated support representative
Performance Tuning
1 year updates subscription
Professional Services
Early compatibility testing
Included with	Standard license
Price per year	Contact sales	Contact sales	Contact sales	Contact sales

A single support blocks must be purchased in advance to be obtain discounted rate an hour and will remain at this discounted rate through support and maintenance renewals. If an additional support block is not purchased and calls are made that are not under the warranty time frame or not covered by previously unused support block then you will be subject to full support cost at our standard rate per hour. Support blocks can also be used for additional development.